Please follow the steps below to return your order:
- "Submit a request" through the link below
- Select "Return" as the Topic, provide a return reason, and submit your request
- We will get back to you with further instructions.
- Returning your item is free unless otherwise stated in the main page or in this section.
Please note, you will need to send back your order within 30 days from receiving it. Hermine Hold will not accept any returns after this period. Your item must be in the same condition as when you received it.
Kindly note that we do not offer the service of exchanging your items. If you wish to receive an exchange, please send back your order and place a new one at your own convenience. As soon as the returned order reaches our warehouse you will be refunded. Any offer or campaign offered during the original purchase will still be honored when placing a new order - please contact us for more information.
*Items marked as 'Final Sale' will be excluded from our normal return policy and will NOT be eligible to be returned or exchanged".